Order and Tracking General Information

Order and tracking is usually not needed for new stores, but if you want the ease and convenience of DH2T  handling this for you then you can do it with the app!

When a customer orders parts through someone’s store, where are the parts delivered? Direct to the customer.  Our app sends the order to the warehouse distributor for fulfillment.  They create a tracking number which we send back to the store (to give to the customer).  The warehouse distributor ships the products to the customer

Tracking data can be enabled by clicking “Enable tracking synchronization” under the orders window. These numbers take some time to generate – about an hour.

Turn 14 doesn’t automatically enable order & tracking synchronization; you have to request it.

Shopify doesn’t automatically enable  order fulfillment.  This means that you must press the “Request fulfillment” button. However, you can skip this step by enabling automatic order fulfillment.  The instructions are here: https://help.shopify.com/en/manual/checkout-settings/order-processing#automatically-fulfill-orders